On September 7, 2023, our website, O/A Notes, experienced an incident related to math rendering errors in markdown. This incident affected the display of mathematical equations and formulas across various pages on our site.
Root Cause: The root cause of this incident was identified as an issue with the Markdown rendering library that we use to display mathematical content. There was an unexpected compatibility issue with a recent update to the library, which resulted in rendering errors for math equations.
Incident Timeline: - September 7, 2023: Incident detected. - September 7, 2023: Developer at Students Community, was alerted and began investigating the issue. - September 7, 2023: The cause of the issue was identified as a compatibility problem with the Markdown rendering library. - September 7, 2023: Temporary mitigation measures were put in place to restore normal functionality, although this was not a permanent solution. - September 7, 2023: Bot worked on a fix to address the root cause. - September 7, 2023: The fix was tested and validated. - September 7, 2023: The updated Markdown rendering library was deployed to our production environment. - September 7, 2023: Monitoring confirmed that the math rendering error was resolved.
Resolution and Preventive Measures: The incident has been resolved, and mathematical content on our website is now rendering correctly. To prevent similar incidents from occurring in the future, we have implemented the following preventive measures: - Regularly reviewing and testing updates to third-party libraries to ensure compatibility. - Enhancing monitoring and alerting systems to quickly detect and respond to similar issues. - Documenting and sharing best practices with the team to ensure effective incident response.
We apologize for any inconvenience this incident may have caused.
Thank you for your understanding and continued support.